BT unsuccessful in ASA complaint against Virgin Media: "Virgin Media’s response pointed out that at least 10% of customers on their 'up to 30 Mbit/s' broadband service achieved the headline speed and that the average speed across a 24-hour period for customers on their 'up to 30 Mbit/s' service was 30.1 Mbit/s, according to an Ofcom report. In terms of exaggerating the difference between competitor services, Virgin highlighted that, according to the Ofcom report, the average speed achieved on Virgin's 'up to 30 Mbit/s' service was over 100% of the headline speed, whereas the average achieved on BT's 'up to 38 Mbit/s' service was less than 30 Mbit/s and only 79% of the headline speed.
The ASA stated that "the data submitted by Virgin was suitably robust to demonstrate that they consistently delivered a superfast service to their customers"." 'via Blog this'
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